FAQ

Questions we get asked before every setup

Short, honest answers about what we do, what it costs, and what happens to your information.

What exactly do you set up?

Workspaces for the main areas of your work, loaded with your own material; standing instructions so Claude writes and reasons the way you do; connections to your email, calendar and files where they help; ready-made routines for jobs you repeat; and the privacy settings and rules that go with all of it. Then we train you on it.

Do you sell Claude subscriptions?

No. You buy your plan directly from Anthropic, on your own account and card. We recommend the right plan for you before you buy anything.

What do I need to have ready?

An hour for the kickoff call, a few examples of the work you want help with (a past board update, a proposal, a monthly report) and access to the accounts you want connected. That is it.

Does it work with Microsoft 365 and Google Workspace?

Yes, where your Claude plan supports the connection. We connect only what each job needs and show you how to disconnect anything in a click.

Is my company information safe?

Safe enough for most business work, when it is set up properly and people follow sensible rules. We check your plan’s terms and settings with you, switch on multi-factor sign-in, and give your staff a one-page sheet on what may and may not go in. Some material, like client files under strict confidentiality, may need to stay out entirely, and we will say so.

Where is my data processed?

Claude is run by Anthropic, a United States company, and your conversations are processed outside Canada. We explain what that means for your business and help you decide what is appropriate to use it for.

Will Anthropic train its models on our data?

That depends on your plan, its current terms and your settings. Rather than repeat a slogan that may be out of date, we go through the current terms and settings for your plan with you during setup.

What if staff put the wrong things into it?

That is the most common risk, so the Leadership Team and Company Rollout packages include written rules, admin controls and training on exactly this. For a company rollout we also write a Claude use policy your staff sign off on.

How much does it cost?

Each package is a fixed quote based on how many people are involved and what needs connecting. Tell us a little about your situation and we will send one, usually after a short call.

What happens after the setup?

You keep everything: it is your account. Quick Start includes 30 days of follow-up questions by email, and an optional monthly tune-up keeps things current as Claude adds features.

Who are you, and are you connected to Anthropic?

Get AI Setup is a service of KD Technical Services Inc., a managed IT and security firm in Langley, BC. We are independent and not affiliated with or endorsed by Anthropic. If your company uses Microsoft Copilot or Google Gemini instead, our sister practice Flowsmith handles those.

Still have a question?

Email claude@getaisetup.ca or send us a note through the form. We answer within two business days.

Get set upEmail claude@getaisetup.ca